SERVICES

Web site Monitoring & Management

The technical support & customer service executive will be responsible for handling all the queries generated related to queries on Windows platform/ server. The queries can come from the customer to support staff using email, live chat or our toll free number. Customers can opt for Live Support at any stage during their visit to the support CRM, which can also be integrated to your existing site. The support boundary can range from any of the following:

• General Support
  Ping (ICMP) monitoring, other common services monitoring (HTTP, FTP, SMTP, POP3, IMAP, mySQL, etc. - as elected by customer), Server Reboot
• Server Maintenance
  Software Installation, Server Maintenance, Custom Advanced Scripting, Data Restore from backups, · Server Traffic Monitoring
• DNS & IP Addresses Configuration
  DNS configuration on Name Servers, Third level domains DNS entry (for one domain) on name servers
• Windows Operating System
  Standard OS Installation and Configuration, Basic OS Troubleshooting, Basic OS Repairs, Essential OS Patch Service (Windows NT/2000/2003), Custom OS Partitioning, Standard OS Re-installation
• Web server (IIS) (Windows NT/2000/2003)
  Web Server Installation, Basic/Standard Web Server Domain Configuration, Web Server Troubleshooting, Installation of Basic & Additional Web Server Modules, Web Server Standard Re-installation
• FTP Server
  FTP Server Installation, Basic FTP Server Account Configuration, FTP Server Troubleshooting, FTP Server Re-installation