SERVICES

ISP Technical Support

We support ISP clients with 24/7/365 technical support for all forms of dial-up and high-speed connectivity, email support and web browser help. We also assist customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling to understand how to use their web hosting accounts, configuring email accounts, customers calling with a problem with their software or hardware. In addition to these services we also document all trouble calls in a knowledge base and will escalate emergency requests 24 hours a day.

We offer:

• Call handling and incident tracking
• ISP Support & Email Configuration Services
• Hotel and Apartment Support for ISP and Email
• Custom escalation paths for your subscribers
• Complete setup & Installation support
• Remote administration & troubleshooting support
• Real time web-based access to all support activities

Our web based CRM - XceedHelp allows Telecom's, ISP's & WISP's to manage and maintain their Internet customers in an efficient and effective way. We can Add new subscriptions, Modify existing subscription information (passwords, e-mail addresses, billing plan, etc.), Institute subscription suspension & cancellation, Active subscriber accounts for the previous month, Provide subscriber statistics (number of users, users per plan, and attrition reports, etc.)