SERVICES

Application Support

This unique service model is tailored to provide your internal employees & IT department, Technical support and Helpdesk services of products that traditionally do not have any company representing or supporting it. For Proprietary Application Support, our help desk technicians and customer support agents will act as a front-end for your support calls and provide answers to the requested queries using our proprietary web based software - XceedHelp. We will also maintain a running FAQ of all cases solved by our help desk technicians with this proprietary application.

Our technical support representatives will even help coordinating with your 3rd party vendors or consulting company on any integration related issues. This is a cost-effective alternative to direct vendor support, enabling our customers to have a single point of support for multiple vendor technologies.

Once we sign you up for such a service our technical architects will review your system, document your environment to help us gain maximum knowledge of your product. We provide all our customers with monthly call tracking and trend analysis report on different parameters.

We offer support for:

• Learning Management Systems
• Content Management Applications
• Custom Software Applications